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Practice News

 Dr Koppel will be retiring from the practice on or soon after 1/10/2018.

 He has served the practice and its patients for 44 years. He joined the Practice as a trainee in 1974 and became a partner in April 1978. We are grateful for his commitment and care and would like to wish him all the best in his future plans.  He will be greatly missed.

On or soon after 1/10/18 Richford Gate is aiming to become part of the Hammersmith and Fulham Partnership as it merges with other local practices. This will not make any significant change to the way services are delivered, or to the staff, nurses and doctors whom you see. It will ensure however we are in a strong position to continue to deliver high quality and varied services from Richford Gate. 

New Script Policy.

You can order repeat scripts online (register with photo ID at reception first), or in writing at reception, or by emailing

It takes two working days to process a routine repeat script request.

We do not accept medication requests over the phone for safety reasons.

If you are late, your community pharmacy is allowed to give you an emergency supply of repeat medication while you put a routine request into the practice.

Hospital scripts – you do not need an appointment for these – just bring in your hospital letter/script and we can prescribe on their advice.

Not on your repeat list? – you may need a review. Please fill in the ‘not on repeat’ form and await the practice pharmacist to contact you if necessary.

Emergency script requests – to prevent severe illness – e.g. insulin, inhalers, anti-epilepsy meds, epipens. Occasionally emergencies happen, but please respect our staff and only use this service exceptionally.

Ordering Repeat Prescriptions Online: Information Click Here Information on Repeat Prescriptions: Click here

Repeat Dispensing


Click Here for More Information

New Letter Policy:

Usually request will be actions within 10 working days (depending upon pressure of work)

Request cannot be asked over the phone

The request form is at reception or CLICK HERE

Payment is required in advance (CASH ONLY)

For all information please talk to reception 

Letter Policy

GDPR (General Data Protection Regulation)

The General Data Protection Regulation (GDPR) (EU) 2016/679 is a regulation in EU law on data protection and privacy for all individuals within the European Union. It also addresses the export of personal data outside the EU.

Click her for: How we use you Information

Click Here For: Fair Processing Notice

Click Here For: Hammersmith and Fulham CCG (Clinical Commissioning group)

5k Macmillan Run

In May 2018 three  Richford Gate GPs decided to train for the 5k Macmillan Run! They all managed to finish and have so far raised nearly £1,000:00 for a great cause.
We hope to take part in this yearly event regularly from now on. The “Couch to 5k” app was a great help- highly recommended! 

Date Protection

Date Protection Laws are changing. To make sure you can access weekend and evening appointments at GP practices that offer them, you must consent to share your records with those practices.

Fair Processing Notice

Baron Court Project

Baron Court Poject is a mental health day centre not far from your surgery. We run various activities and have a drop in service where we give advice, or people can just come to socialise or relax. Our website address is here:

Please Note

Patients should be aware that that if you consult GP services via a mobile phone App, this may result in you being de-registered with Richford Gate Medical Practice. This is NOT us removing you as a patient, but by consulting this service you are effectively registering with them as your provider.

By registering at another practice, your notes will be removed from our system and there is a theoretical delay in retrieving them should you decide to register back with Richford Gate Medical Practice.

Practice Pharmacist

What Is a Clinical Pharmacist?

We now have a practice pharmacist employed called Zaneta who can perform medication reviews and other checks like pill check rather than having to wait for a GP appointment. Appointments can be made either by ringing the surgery or by booking an online appointment

Examples of appropriate appointments:

- BP medication check

- Pulse and medication check

- Medication review

- Pill/contraception review

- Appointments regarding a medication/prescription query

Please note that doctors can no longer sign UK passport applications as per passport service advice

Blood test appointments can now be made online. Please go to the Appointments Page for further details. 

Please note that on-line services are not available to under 16's

You said......We did

You can now book an appointment 4 weeks in advance and the on the day appointments can now be booked from 0815 for both morning and afternoon appointments 

You wanted more appointments in the evenings and at weekends........we introduced an evening clinic, saturday morning surgery and a pre-bookable early morning telephone clinic.

You wanted more flexibility in our appointment system...............we reviewed our system against neighbouring practices and changed the balance between pre-bookeable and bookeble on the day.  We have also increased capacity in the afternoons.

See 'have your say' for more details of our patient group. 

Book Appointments On-Line

We are pleased to announce a new on-line booking system and improved repeat prescribing service.    Please download the  Systm One Online Services Registration Form and bring it to the surgery with photo-id.  We will then issue you with a unique login name and password. This service is NOT available to under 16's 

Asthma Reviews

If you have received a text message from us asking you to complete an asthma questionnaire, please click HERE.

Have we got your most up-to-date mobile number?

Please make sure we have an up-do-date mobile number.  That way we can send you appointment reminders and know how to get in touch with you urgently.  If you are unsure you can submit your contact details by clicking HERE.

Friends and Family Test

We are dedicated to improving the treatment you receive at our practice.  The new Friends and Family Test asks you to complete a quick survey.  If we have your mobile number you will receive a text message after your next visit and you can text your responses to the survery questions.  If you would rather complete on-line please follow the link below.  We will share the feedback with our patient group. 

Take our Friends and Family Test Here

Dementia Screening

There is a lot in the media about demenita and we are committed to helping patients who are worried about memory loss and other associated conditions.  Plesase speak to your GP who would be very happy to complete a short dementia assessment.  If you would like to know more about dementia and memory loss please click HERE.

Care Quality Commission Richford Gate rated as 'GOOD'

We are very grateful to members of our patient group and many other patients who gave of their time to meet Inspectors from the Care Quality Commission (CQC)  on Wednesday 1st October.    The report has been published and can be read in full by clicking HERE.

Get Well, Keep Well

Of course we’re not just here for when you are unwell. Our team of healthcare professionals and back-up staff offer a number of clinics and services to promote good health and wellbeing whatever your medical condition.

Join In

We hope you enjoy having a look around the site and familiarising yourself with some of the online features such as ordering a repeat prescription. Whatever your thoughts, be sure to let us know via our feedback function. Comments and suggestions are always a great way of helping us continue to enhance the way we look after you.



(Site updated 11/12/2018)
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