Welcome to Richford Gate Medical Practice
With patient’s needs at the heart of everything we do, our website has been designed to make it easy for you to gain instant access to the information you need. As well as specific practice details such as opening hours and how to register, you’ll find a wealth of useful pages covering a wide range of health issues along with links to other relevant medical organisations.
Patient Group Report
Details of the work with our Patient Reference Group 2014/15 are now available on this website. Follow the Patient Group link on the right.
Practice Annual Meeting
We would like to thank all the patients who attended our Practice Annual Meeting on 16th March. This was the first of its kind and was very well attended. The practice gave an update on recent initiatives in the surgery, a member of the patient group spoke about the work of the group and the doctors and practice managers took a range of questions from patients in attendance.
You said......We did
During 2014/15 we have been working closely with our patient group and following analysis of feedback from various sources the following was agreed and achieved:
You wanted more online services.............. we implemented a system whereby you can now book appointments for blood tests online.
You wanted more appointments in the evenings and at weekends........we introduced an evening clinic, saturday morning surgery and a pre-bookable early morning telephone clinic.
You wanted more flexibility in our appointment system...............we reviewed our system against neighbouring practices and changed the balance between pre-bookeable and bookeble on the day. We have also increased capacity in the afternoons.
A full copy of our report will be available on this website soon.
Early morning telephone consultations
We are now running an early morning telephone consultation clinic. The clinic takes place on Mondays from 7.00 - 8.00am and is suitable for patients who do not need to be seen face to face. To book an apppointment please call us in advance (phones are not covered during the clinic) 020 8846 6655.
Have we got your most up-to-date mobile number?
Please make sure we have an up-do-date mobile number. That way we can send you appointment reminders and know how to get in touch with you urgently. If you are unsure you can submit your contact details by clicking HERE.
Friends and Family Test
We are dedicated to improving the treatment you receive at our practice. The new Friends and Family Test asks you to complete a quick survey. If we have your mobile number you will receive a text message after your next visit and you can text your responses to the survery questions. If you would rather complete on-line please follow the link below. We will share the feedback with our patient group.
Take our Friends and Family Test Here
There is a lot in the media about demenita and we are committed to helping patients who are worried about memory loss and other associated conditions. Plesase speak to your GP who would be very happy to complete a short dementia assessment. If you would like to know more about dementia and memory loss please click HERE.
Following discussions with our patient group we are pleased to announce that we are now offering appointments in 'Extended Hours'. Please see our appointments page for more details.
Care Quality Commission Richford Gate rated as 'GOOD'
We are very grateful to members of our patient group and many other patients who gave of their time to meet Inspectors from the Care Quality Commission (CQC) on Wednesday 1st October. The report has been published and can be read in full by clicking HERE.
Book Appointments On-Line
We are pleased to announce a new on-line booking system and improved repeat prescribing service. Please download the Systm One Online Services Registration Form and bring it to the surgery with photo-id. We will then issue you with a unique login name and password.
New Text Messaging Service
We have just started using a new text messaging service called MJOG. One of the key benefits for patients is that you can cancel appointments by texting the word Cancel to the number which will be on your appointment reminder. This will automatically cancel your appointment without the need to make a phone call. It will instantly make the appointment available for other patients to book.
Contraception and Sexual Health Services
We offer a full range of contraceptive services here at Richford Gate. Clinics are run at flexible times including evenings and saturdays. Please note that the clinics include smears, pregnancy testing as well as a full range of contractive services. Please click HERE for full details. Please note that the service is not run directly by the practice and you should phone the clinic direct on 020 8237 2340.
Get Well, Keep Well
Of course we’re not just here for when you are unwell. Our team of healthcare professionals and back-up staff offer a number of clinics and services to promote good health and wellbeing whatever your medical condition.
We hope you enjoy having a look around the site and familiarising yourself with some of the online features such as ordering a repeat prescription. Whatever your thoughts, be sure to let us know via our feedback function. Comments and suggestions are always a great way of helping us continue to enhance the way we look after you.
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(Site updated 05/05/2015)